At sUAS Ops, we are committed to providing high-quality equipment for public safety professionals, search and rescue teams, drone operators, and field personnel. We understand that sometimes a return may be necessary and have established the following policy to ensure fairness for both our customers and our business.

Return Eligibility

Most new, unused items may be returned within 30 days of delivery for a refund or store credit, subject to the conditions below.

To be eligible for return:

• Items must be unused, uninstalled, and in original condition
• Products must be returned in their original packaging with all accessories, manuals, cables, and components included
• The item must be free of damage, excessive wear, modifications, markings, or missing parts
• A valid proof of purchase or order number is required

Non-Returnable Items

The following items are non-returnable and non-refundable unless defective or damaged in transit:

• Special order or custom-configured items
• Opened software, licenses, subscriptions, or activation codes
• Batteries, consumables, and expendable items
• Used or field-deployed equipment
• Clearance, closeout, or discontinued items marked as Final Sale
• Equipment damaged by misuse, improper installation, modification, or neglect

Drone & Electronic Equipment

Due to the nature of drone, communications, and mission-critical equipment:

• Electronics that have been activated, registered, flown, installed, or field-used may be subject to inspection and a restocking fee of up to 20%, or may not qualify for return depending on condition.
• Equipment showing signs of operational use may be refused or returned to the customer.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 5 business days of delivery.

Please include:

• Your order number
• Photos of the damaged packaging and/or item
• A description of the issue

We will work quickly to resolve the issue through replacement, manufacturer warranty support, repair, or refund when appropriate.

Important: Shipping damage must be reported promptly so carrier claims can be filed when necessary.

Return Authorization Required

All returns require a Return Merchandise Authorization (RMA) prior to shipment.

Returns sent without authorization may be refused.

To request an RMA, contact us at:

Email: curt@suasops.com
Website: store.suasops.com

Please include your order number and reason for return.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a verified defective product.
• We recommend using a trackable and insured shipping method, as sUAS Ops is not responsible for items lost or damaged during return transit.

Restocking Fees

Approved returns may be subject to a 10–20% restocking fee depending on the condition of the item, manufacturer policies, and whether the product packaging has been opened.

No restocking fee will apply to:

• Items shipped incorrectly by sUAS Ops
• Verified defective products upon inspection

Refund Processing

Once your return is received and inspected, we will notify you of approval status.

Approved refunds will be issued to the original payment method within approximately 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

Manufacturer Warranties

Many products sold by sUAS Ops are covered by manufacturer warranties. In some cases, warranty claims may be handled directly with the manufacturer for the fastest resolution. We are happy to assist customers with warranty guidance whenever possible.

Questions?

We pride ourselves on customer service and supporting the public safety community. If you have questions about whether a product is right for your mission before purchasing, please contact us — we’re happy to help ensure you get the right equipment the first time.